I have a question about:

I am looking for advice and spare parts for my airbag but it is not a BigAirBag, can you help?

No problem, we can service all makes and models depending on the situation we will handle this case by case. Please get in contact with your BigAirBag representative or email us at info@BigAirBag.com with a detailed description, contact information and a photo of your current setup.

I want to try a BigAirBag out, where is the nearest one to my location?

Nice! We have installed over 3500 BigAirBag’s worldwide, chances are we have one close by. We have kept a public database for the first years, but it has become impossible to track all historical productions. Please contact your local resort to ask if they offer a BigAirBag or contact us to get more information about Rentals and Try & Buy solutions.

I want some awesome BigAirBag stickers, how can I get some?

Keep an eye out for the next marketing campaign, follow us on our social accounts and be in for the chance of winning stickers, T-shirts, and other goodies.

Or send us an envelope with your address to our HQ. We would be happy to send you some! Don't forget to tag us on our socials

Kapoeasweg 16
1043 AD Amsterdam
THE NETHERLANDS

My blower is making a strange sound

Please make sure the blower is placed properly: clear of any obstacles that can block the air inlet or any material that can be sucked onto the airinlet. Turn off the blower and place a vacuum on the air inlet

Did the blower drop on a hard surface or did you operate the BigAirBag on a hard surface without placing foam underneath the blower? Then the internal engine might malfunction. It is always cheaper and easier to replace the blower than to fix it. Purchase one here.

BigAirBag is too soft

  • Make sure all zippers are closed.
  • Check all air windows to make sure they are closed.
  • Listen, feel and watch closely for any holes or leakage around the BigAirBag.
  • Make sure the blower tubes are free of any kinks.
  • Check the pressure with the pressure measurement tool and refer to pressure measurement table.
  • Check if the power supply to the blower is sufficient. When this is insufficient, the blower will not run at full strength. Plug out all blower, and plug them in 1 after the other with 60 seconds in between.

BigAirBag is too firm / hard

Open air windows more to release more pressure from the BigAirBag. Do this in small increments because the pressure setting is sensitive. Check the pressure with the pressure measurement tool and refer to pressure measurement table.

There is a tear in the BigAirBag

If there is a tear in the PVC material, use the supplied hot air welder and spare material in your maintenance kit. Check out an examle video of how to use a hot air welder here

If you are unsure on the best action to take, please take clear photos / videos of the issue and contact your sales representative at the company for better advice. Please include the following information if possible:

  • Company name
  • BigAirBag order number & photo of the serial plate (yellow plate on the bottom base of the BigAirBag, close to one of the blower(tubes)
  • Photo / video of the situation. Strong preference for video
  • Description of the situation
  • Please add info@bigairbag.com in cc

Alternatively, please book an appointment for an onsite service visit, remote assistance, or a factory refurbishment at the BigAirBag HQ.

Perimeter skirt is falling off the wall

Check for screws that have come out of the wall. Your skirt should be attached with screws and washers (or screws with widened head) every 20 cm / 8 inch.

Make sure the type of screws used are suitable for the the material of the wall

Screws should have a length of 30mm minimum. Make sure the pit walls are strong enough for these length screws.

Determine if you need new skirting material: are there any rips or has the screw damaged the material? Order new skirt here and Alligator clip here. Re-attach using correct screws and washers, refer to this video for more explanation.

Topsheet does not look flat

If there is a dip forming, it is likely between the pillars. This is caused by broken bungees that keep the pillar upright. Open the Alligator clip on 2 short sides and 1 long side and remove the cover. You should easily spot the problem. Refer to this video to see how to solve the bungee. Order any needed sea clip bungees here.

Is the skirt sliding over the BigAirBag causing the topsheet to move to one side? This is because the bungees connecting the cover to the base of the BigAirBag have broken. Check the bungees and replace where necessary. .

BigAirBag Alarm System keeps going off

  • Test the alarm using the test button
  • Ensure all cables are connected properly
  • If you are suing only one blower make sure only the switch to that blower is set to 'ON' and the other to 'OFF'.
  • If you are using two blowers, make sure both are working
  • Make sure the blower and the power supply are working by connecting it straight to the power supply
  • If you have the Pressure Failure Alarm, check the pressure with the Pressure Measurement Kit and refer to the pressure table to make sure its set to the right pressure.

Topsheet is hovering/floating over the BigAirBag

This means air is escaping and getting stuck underneath the Topsheet. There can be 2 causes for this:

  1. The air from the air windows is blocked by a pit wall or material and is escaping up, getting caught underneatht the topsheet. Make sure there is a hole in the pit wall to where the air can release.
  2. There is a tear in the cover causing air to leak and getting caught underneath the topsheet. Remove the topsheet, find the leak and repair.

I have another problem with my BigAirBag, how can I fix this?

If you are unsure on the best action to take, please take clear photos / videos of the issue and contact your sales representative at the company for better advice. Please include the following information if possible:

  • Company name
  • BigAirBag order number & photo of the serial plate (yellow plate on the bottom base of the BigAirBag, close to one of the blower(tubes)
  • Photo / video of the situation. Strong preference for video
  • Description of the situation
  • Please add info@bigairbag.com in cc

Alternatively, please book an appointment for an onsite service visit, remote assistance, or a factory refurbishment at the BigAirBag HQ.

How can I book an annual inspection or a service appointment on-site or remote?

Please book a checkup on our website. For an on-site service click here and for a remote service click here. If you are unsure on which option to choose for do not hesitate to contact your sales representative directly.

How often should I check my BigAirBag?

A BigAirBag qualifies as PPE (Personal protective equipment) this means it should be checked on a daily and monthly basis. Standard operating procedures can be found at the back of your product manual.

It is recommended to book an annual inspection by BigAirBag or one of our service partners. Please book a checkup on our website. For an on-site service click here and for a remote service click here. If you are unsure on which option to choose for do not hesitate to contact your sales representative directly.

What is the Peace of Mind Service contract? And what is included?

The Peace of Mind Contract is a pre-paid service visit for a 20% deduction of the actual cost. In this case we will plan a visit to your BigAirBag when we are in the area, every 9-12 months of the duration of the contract.

The Peace of Mind Service Contract includes:

  • On-site inspection of all components every 9-12 months
  • Training & (re-)certification of operators
  • Check of BigAirBag usage and risk analysis
  • Re-certification of the product
  • Logbook and administration update
  • 20% discount on the standard annual inspection cost
  • 10% discount on spare parts and extra materials

*The Peace of Mind contract does not include replaceable parts or spare equipment

How can I re-train my staff on how to operate the BigAirBag?

A certification course can be provided by BigAirBag on the following operational subjects:

  • BigAirBag installation / removal of the product
  • Daily & monthly service procedures
  • Visitor behaviour guidance
  • Safety Alarm and pressure measurement procedures
  • Basic repair and maintenance
  • Administrative procedures and logbook entries
  • Cleaning recommendation

Please book a checkup on our website. For an on-site service click here and for a remote service click here. If you are unsure on which option to choose for do not hesitate to contact your sales representative directly.

I would like to purchase spare parts for my BigAirBag, how can I do this?

No problem, please refer to our online webshop, this is the quickest and easiest way to purchase spare parts and materials.

Unsure or not finding the parts you need? Please contact your sales representative or info@bigairbag.com and include the following:

  • Company name
  • BigAirBag order number and/or photo of product serial plate (yellow, located on the bottom base of the BigAirBag, near one of the blower(tubes)
  • Small description of the situation

I have lost my BigAirBag operating manual, how can I get a new one?

Please contact your sales representative or info@bigairbag.com. We can then either send you a signed hardcopy or a digital copy with the correct serial number. Please include the following:

  • Company name
  • BigAirBag order number and/or photo of product serial plate (yellow, located on the bottom base of the BigAirBag, near one of the blower(tubes)

I have an airbag but it’s not a BigAirBag, can you guys help me or give me advice?

BigAirBag can service all makes and models, as the industry leader we can provide you with professional advice and consultation. Please reach out to info@bigairbag.com and include the following:

  • Company name
  • Photo of the product
  • Small description of the issue

There has been an accident on my BigAirBag what should I do?

  • Care about victim first: see SOP (download in pdf, coming soon)
  • Call emergency services if needed
  • Close user access, make surrounding area safe and accessible for emergency services
  • Fill out a full accident report form, add photo’s, video’s & CCTV footage if available
  • Find out if safety levels can be improved and if a similar accident can be prevented for the future
  • Inform BigAirBag and book a refresher staff-training or an external risk inspector if needed

What is the warranty on my BigAirBag?

Warranty period for BigAirBag is 4 years. Warranty of blowers is 1 year. BigAirBag provides warranty against all defects in workmanship or materials of the BigAirBag.

Warranties should be invoked by returning the product to BigAirBag no later than four (4) years after the date of shipping (carry-in warranty).

In respect of defects caused by wear and tear, improper handling, storage or other acts or omissions of the customer or of the third parties, BigAirBag is not liable to the damage of the products.

The General Terms and Conditions BigAirBag BV apply.

What wear and tear is covered?

Wear and tear caused by manufacturing mistakes is covered.

Wear and tear caused by transport or usage is not covered.

Is my warranty valid worldwide?

Yes, BigAirBag warranty coverage is globally valid.

What can I do if my BigAirBag gets damaged during shipping?

Please make a clear note at the transport company so you have proof how the package was delivered.

Take pictures of the pallet before and after opening the package and send them to us that we can take care of the following procedures including advising to repair or swap, claiming at the forwarder etc.

How do I install my BigAirBag?

BigAirBag offers an onsite installation service and product training globally.

Alternatively you can book a video installation or request a digital copy of your manual from your account manager if you wish to re-read the installation steps.

How do I book my annual inspection for my BigAirBag?

Click the button below to book a free video inspection or get in contact with your BigAirBag representative or email us at info@BigAirBag.com with the name of the facility, order number, photos of your existing BigAirBag and your contact information for us to get back in touch with you.

Free inspection

I am looking to train my staff on how to operate the BigAirBag. What can I do?

Please refer to the back of your BigAirBag manual, if you have any questions or would like to find out more information please do not hesitate to ask for videos from your BigAirBag representative, or email us at info@BigAirBag.com

How often should I check my BigAirBag?

Please refer to the BigAirBag manual, at the back of the book you will find daily, monthly and yearly inspection recommendations. Furthermore, all information regarding safety, rules and regulations.

What pressure should my BigAirBag be at?

That depends on the model you operate. Please check your manual or request a copy from your account manager.

I have lost my manual, how do I get a new one?

Please get in contact with your BigAirBag representative or email us at info@BigAirBag.com with the name of the facility, order number and a photo of your BigAirBag.

How can I access technical certificates? Eg. Fire retardancy, TUV certificate, or other documents?

The BigAirBag is certified by TUV, covering all elements. Basic information can be found in the back of your manual. Additional documentation is supplied on request only. Please contact your account manager with specific questions.

I am looking to purchase spare parts for my BigAirBag, what's the easiest way to do this?

No problem, check out our new Webshop, this is the quickest and easiest way to purchase spare parts and materials.

Go to webshop

Can I use my BigAirBag without a top sheet?

The top sheet protects your BigAirBag from heavy impact and extends its lifetime.

A properly maintained Foam Pit BigAirBag can be used without top sheet for a maximum of 4 weeks. Make sure you avoid any sharp or abrasive impact in this period of usage.

Other models cannot be used without the top sheet.

I am noticing some issues with the BigAirBag, what's the best way to troubleshoot this for a fast answer?

Refer to your BigAirBag manual, if you have further questions please get in contact with your BigAirBag representative or email us at info@BigAirBag.com with the name of the facility, order number, and your contact information for us to get back in touch with you. Also please attach preferably video, and otherwise photos, of your issue.

How do I clean my BigAirBag?

Click here to download our cleaning recommendations

Download

I am looking for advice and spare parts for my airbag but it is not a BigAirBag, can you help?

No problem, we can service all makes and models depending on the situation we will handle this case by case. Please get in contact with your BigAirBag representative or email us at info@BigAirBag.com with a detailed description, contact information and a photo of your current setup.

How can I make sure I am up to date with the local regulations?

There are many different possibilities with our products as a BigAirBag is generally part of a larger installation. We recommend all operators to become member of your local association. For example:

  • Ski Area association like the NSAA
  • Bicycle association
  • IAAPA, The Global Association for the Attractions Industry
  • International Association of Trampoline Parks

Dependent on your location and plans, we can also advise you and which regulations to take into account. Please contact your account manager at BigAirBag

How can I sell my old BigAirBag, what are my options?

Considering global distances, it is often easier and more economical to re-sell a used BigAirBag locally. You are welcome to replace a used BigAirBag for a new one. However, BigAirBag doesn’t have a buy-back guarantee. BigAirBag offers annual inspection and maintenance service to keep your BigAirBag in good condition for reselling. In case of interested clients nearby, BigAirBag is more than happy to refer the client to you. We also have the possibility of refurbishing at our Factory in Amsterdam or on location and offer low cost storage space in our warehouse.

I am looking to buy a second hand BigAirBag, what should I look out for?

Request a copy of the maintenance logbook including the last service the BigAirBag has had by BigAirBag or a certified partner. Look for any tear points, use the maintenance checklist in the manual to make sure you check all possible points.

What is the price of a BigAirBag?

It subjects to the type and size of BigAirBag you choose. The average model starts at €10.000/$11.500 Please contact our sales team for a consulatative call and quote.

When purchasing, we require a downpayment of 25% for standard models and 50% of custom products. Full payment is required before shipment. Rentals also need to be paid for in full in advance.

What is the expected delivery date of my order?

Average production lead time is 4-8 weeks. Transportation time is subject to the shipping method chosen (road/seafreight or airfreight) and location.

Production starts after the receival of the required downpayment and confirmation of design. Our designers can help you create a awesome, custom design for your BigAirBag which is included in the price of your BigAirBag.

Which payment options do you offer?

(Down)payments of BigAirBags are paid through wire transfer to our Dutch or American (Bank of America) bank accounts.

Spare parts and accessoires can be bought directly on our webshop where we also accept all major credit cards and PayPal.

Bank info

BigAirBag® B.V.

Dutch Bank:
Rabobank
IBAN account nr.: NL44 RABO 0302 0430 04
BIC / SWIFT code: RABONL2U

Do you offer leasing options?

Yes, our leasing program is available for products with value over €30.000 and specific stock models for clients with good credit rating. Due diligence check applies here.

Do you sell second hand, discounted, or outlet bags?

Yes, sometimes we have special offers for stockbags or used product from customers. These usually sell very quickly. Please contact us to see what our current availability is.

Can I replace a used BigAirBag for a new one?

Yes, you are welcome to replace a used BigAirBag for a new one. However, BigAirBag doesn’t have a buy-back guarantee. Considering global distances, it is often easier and more economical to re-sell a used BigAirBag locally. BigAirBag offers annual inspection and maintenance service to keep your BigAirBag in good condition for reselling. In case of interested clients nearby, BigAirBag is more than happy to refer the client to you.

We also have the possibility of refurbishing at our Factory in Amsterdam or on location and offer low cost storage space in our warehouse.

Do you offer installation & training on location?

Yes, we offer on-site installation & training and we have a remote video service to re-train your staff. Please don’t use your BigAirBag before completion of full product on-site installation & training by our technicians.

How can I change or cancel my order?

For custom made bags, you can change your order before it moves into production. Please contact your sales representative for any change requests. After production confirmation is released, there is no possibility to change or cancel the order.

For readily available stock, you can change or cancel your order up to 2 weeks before shipping.

For rental bags, you can change or cancel your order up to 4 weeks before shipping.

I want to try a BigAirBag out, where is the nearest one to my location?

Nice! We have installed over 3500 BigAirBag’s worldwide, chances are we have one close by. If you drop us a message over Instagram or send us an email with the type of activity, model and location we will get back to you. (Don't forget to send us a photo after your jump!)

We also offer rentals and Try before you Buy deals, ask us about them!

I am looking to purchase spare parts for my BigAirBag, what's the easiest way to do this?

No problem, check out our new Webshop, this is the quickest and easiest way to purchase spare parts and materials.

Go to webshop

Do you offer anything in stock or refurbished BigAirBags?

We regularly have refurbished BigAirBags and stock available so do not hesitate to get in touch. We also offer BigAirBag’s for personal use on our new Webshop online.

Webshop

I am looking for advice and spare parts for my airbag but it is not a BigAirBag, can you help?

No problem, we can service all makes and models depending on the situation we will handle this case by case. Please get in contact with your BigAirBag representative or email us at info@BigAirBag.com with a detailed description, contact information and a photo of your current setup.

How can I get in contact with BigAirBag?

You can contact us 24/7 by using the contact form here or by sending an email to info@bigairbag.com. We'll reply within 24 hours on business days.

Need a quicker answer? Give us a call! If you are based in

Or chat to us on our socials: Facebook, Instagram, or LinkedIn

Can I visit the BigAirBag Factory?

You are certainly welcome to visit us! Please make an appointment with us in advance through any of the contact methods above. This way, we can make sure we put our demo BigAirBag out and you can do a jump yourself too!

Already want to have a look? Check out the factory in an episode of How do they do it? on Discovery Channel here.

Can I try out the BigAirBag on location?

Yes, please sent us a message (see the first question on how to best reach us) with your contact information, interested activity and location. We will check around your vicinity and come back to you with one or more possibilities.

Which BigAirBag do I need?

Are you a trampoline park that wants no dust or toxic foam? Low maintenance? And more fun? The Foam Pit BigAirBag is what you need!

A Gymnastics center or Parkour facility that wants a hygienic and soft landing for different training scenarios, either the freestanding Gymnastics BigAirBag or the in-ground Foam Pit BigAirBag is what you need!

Ski Resorts that want to bring more fun with unique selling points. Check out the BigAirBag Landing, Revolution and Freestyle BigAirBag!

For a Adventure park or Holiday park that want to create excitement and provide an adrenaline boost, see our Attractions with most of our models. Or check them all out in this video.

Skate/BMX parks and FMX riders that want to provide safe landings to help athletes progress. Landing, Revolution and Freestyle BigAirBag are what you need!

Marketing agencies and Event organizers that want to attract eyeballs and create a buzz. Adventure, Revolution, Freestyle and Landing BigAirBag are what you need!

Are you a Industrial Safety System provider that want to supply effective and easy to implement measures, Custom Designed BigAirBag is what you need. Contact us to speak to our safety representative.

How to choose the right size?

Based on the activity level (height, speed, weight, distance …etc.), we help clients to determine the size of the BigAirBag with maximum safety concern. With our abundant experience and professional trajectory analysis, we put all parameters into consideration to bring clients the best solution.

Below are some examples:

  1. Jumping from a freefall tower up to 8 meter height, a 10x10m sized BigAirBag Revolution would provide the best impact absorption and security. For jumps from max 5 meter high, a 6x6 m sized Adventure BigAirBag is recommended.
  2. For Olympic snowlanding, the jump distance features 18-22 m from kicker to knuckle, BigAirBag Snow Landing sizes vary between 50x20 & 62x24 m. For other Snow Landing sizes, we look at the target group and level of the visitors of the ski resorts, and advice the proper size alongside your needs. We are available for a call and curious to hear more about your needs.
  3. For an FMX landing, we base size on the dirt/wood landing distance of the users. We recommend the Landing BigAirBag with an extra 4 meter length compared to your dirt landing.
  4. For a Bike Landing, the length would be the same as the dirt landing + 4 meter extra for the run-out section or a Freestyle 10x8m is the preferred model because it covers the landing distance and is easy to transport and setup.
  5. For Skate and Inline with slower speed and lower kickers, there are smaller sized Freestyle models like an 8x6m or Adventure BigAirBags to choose.
  6. For Gymnastics BigAirBag, it can be the same size as the foam pit or tailor made size for every coach’s preference. For Olympic gymnastic performance, standard 7x6m with same height of the trampoline is ideal for take off from trampoline and vault.

Who can use a BigAirBag?

Everyone who wants to have fun and redefine his/her limit to progress!
Adventure and holiday park visitors, Skier, Snowboarder, Biker,  Skater, FMX rider, Gymnast, Stunt men etc!

How can I Redefine my Limits with BigAirBag?

BigAirBag prides itself in being the only airbag manufacturer with its own factory. This allows us to innovate quicker and better than our competitors. We have developed several products to help any athlete redefine your limits but if your ambitions are bigger, we'll happily accept the challenge! Give us a call and we'll make it happen.

Below are examples of how BigAirBag helps professionals to redefine their limit.

How to make your sky a playground for your customers

Giving your customers the free feeling of flying, speed and danger to maximize adrenaline boost with a guaranteed soft and safety landing. That will make them come back time and time again.

Some of the attractions that can easily help you create sky as a playground. Or check them out in this outdoor attractions video or indoor attractions video

  • Free Fall
  • Drop Slide
  • Launch Slide
  • Climbing Wall with airbag
  • Zip Lines with airbag
  • Ninja Course with airbag
  • Trampoline with airbag
  • Tubby Jump

I need advice in my own language

BigAirBag can be reached 24/7 online here. We reply within 24 hours on business days.

We have offices in the Netherlands, Austria, and the United States. We speak many languages including: English, German, French, Spanish, Dutch, Italian, Chinese, Japanese and Taiwanese

I want to try a BigAirBag out, where is the nearest one to my location?

Nice! We have installed over 3500 BigAirBag’s worldwide, chances are we have one close by. If you drop us a message over Instagram or send us an email with the type of activity, model and location we will get back to you. (Don't forget to send us a photo after your jump!)

Do you transport globally?

Yes, we ship globally. You can find BigAirBag in every continent.

What are the expenses for transport of the BigAirBag to my location?

Transportation cost is subject to the product, destination and transportation methods. Please contact your sales representative for transportation cost.